FAQ’s are a source of comfort to the Online shopper because it enables him to come out the confusions that online shopping tends to create in the minds of shoppers. People browse the net for online shopping with a lot of trepidation and it is only a well written commonly used questions and answers that will help them to make a choice with confidence. The FAQ’s highlighted here will take the reader through topics like Shipping and delivery, Payment process, Privacy and Security and queries regarding the Products.
Shipping and Delivery
1. How long does it take for the goods to be delivered?+
The order takes about 24 hours to be processed. Our website gives clear information about the estimated time that each item can be delivered at your location. As and when you complete your order this detail will be displayed on your cart page. It takes about 3-5 days from confirmation of order, for delivery of items.
2. If there is a delay in receiving the items, what should I do?+
As soon as the item is despatched, you will be intimated by email and SMS. However, if there is a delay in receiving the goods, you may check your order delivery status through the “Order Tracking” facility provided on our website. For any further queries you may get in touch with our Customer Care @ 91- 822 017 7977 or email us at firstname.lastname@example.org
3. How much do I have to pay as delivery charges?+
Delivery charges are nominal and will depend on the products ordered. These charges will be included in your total cost.
4. Can I cancel the order before the shipment has been made?+
Yes. You can cancel an order before the shipment has been made. You can email us at email@example.com or call us at 8220177977. However, once the products have been despatched there is no scope for cancellation. In special cases we may accept cancellation, but the customer has to pay the two-way delivery charges.
5. Do you have a Return Policy?+
Yes. These details can be verified from the separate topic on “Return Policy provided elsewhere on this website. The customer is advised to go through the return policy before placing any orders.
1. How can I make my payments?+
You can make your payments through Debit card, Credit Card or through Net banking.
2. Can I pay by cash on delivery?+
Yes. You can also make payments through Cash on delivery or through Debit or Credit cards.
3. How safe are my Payments through Debit/credit cards?+
Your payments through Debit or Credit cards are absolutely safe. We adhere to very high industry standards of securing your transactions so that all your information is secure.
4. In the event of a transaction failing, what should I do?+
Please ensure that all the information that you have provided is accurate. See that your internet connectivity is not uninterrupted while you are transacting. In the event there is a disruption in connectivity and if your account has been debited without the order being generated, then the transaction will be rolled back and your account will be credited in the next 7 days. For further clarification in this regard you may mail us at firstname.lastname@example.org.
5. Do your prices include Taxes?+
All the prices quoted are inclusive of all applicable Taxes.
6. Is there any customer Discount available?+
Discounts on products are available during festival and offer seasons. These discounts will be announced through our websites and all our customers can make use of this facility to avail discounts. Kindly note that these discounts will be available only for limited periods. Taxes, as the case may be will apply.
Privacy and Security
1. Does manirajfurniture.com store my account information?+
We at manirajfurniture.com do not collect or store your account information. All transactions are secured through SSL protocol. This helps in encrypting the information so that the card details and all other sensitive date is protected. The SSL icon is in the form of a padlock icon in the URL bar and the web address begins with https.
1. If I want to change my mattress how do I return it?+
You must go through the company’s Return Policy document in the website to know more about this. However, since this is an exchange procedure, for returning the products go to “Orders” select the same and click on the Return button next to it and give the relevant details. Once this is done the company will inform you when the pickup will be made at your location. However, you will have to pay the relevant delivery and pickup charges as applicable.
2. How do I clean my mattresses?+
Keep your mattress dry. This will help your mattress to last longer and will prevent the growth of mold and fungus. At regular intervals say Once a month remove the sheets covering the mattress and the pillow covers and send it for a wash. One of the methods to keep your mattress clean is by vacuuming it regularly. Use a handy vacuum to remove the dust, hair, mites and other materials from the mattress. Pay close attention to the edges of the mattress because this is where most of the dust gathers. Whatever stains are there on the mattress can be cleaned using mild soap and allowed to dry for a few hours. This will freshe-up your mattress.
3. What size mattress do I need?+
This is something that you have to decide based on your needs. The different sizes of mattresses are given here and you may make your choice depending on your need.
- Bunk Bed mattress: 30” x 75”
- Single/Twin Bed mattress: 36” x 72” (This also comes in 2 different sizes: 39” x 75” and 39” x 80”)
- Double Bed mattress: 48” x 72”
- Queen size mattress: 66” x 72”
- King size mattress: 72” x 84”
4. What should I do if the product is out-of stock?+
As soon as you select the item, you will get an indication whether the item is available or not. If it is not available you my either place an order for an alternate item or contact us through email or phone and verify when the item you need will be available in stock.
5. Is there any reward voucher options available?+
Reward options are available for particular item and these are indicated on our websites. As a regular customer you will be able to collect many such rewards vouchers and these can be redeemed later when you make a purchase later. Cash will not be paid out in redeeming the vouchers, it can be redeemed only against purchase of goods.